Privacy Statement

1. Subject matter of this privacy statement

Thank you for visiting the Hettich website and the interest you show in our company. Protecting your personal data is important to us. For this reason we would now like to inform you in detail about data collected when you visit the Hettich website and how we process or use these data.

2. Collecting and using your data

a) Automatically generated data
If you only visit our website to obtain information, data will automatically be collected in non-personal form. This relates to the following data:

  • date and time of opening one of our web pages
  • country of origin, language setting
  • the type of your browser and your operating system
  • the page you last visited   
  • access status (file transferred, file not found etc.)
  • the time spent on our web pages as well as
  • your IP address.

These data are collected and processed to make it at all possible for you to use the web pages you have opened, for statistical purposes as well as to improve the content and functionalities of our web pages. Data are processed anonymously, i.e. data is never matched up to your person.

b) Personal data and consent
Personal data, such as your name, e-mail address or postal address will only be collected if you make these available to us, e.g. as part of registering, ordering products or services or on requesting images from our image database.

The data you provide will only be used for completing the activities you request, e.g. for processing orders or for providing the images you have requested from our image database.

The personal data you provide us with will only be collected, processed and used for other purposes after you have given us your prior consent. Your personal data will only be used for the purpose and to the extent stated in your consent. For example, we will only send you our newsletter after you give us permission to do so.
You can withdraw your consent at any time with immediate effect for the future. Please submit your withdrawal of consent to the address stated in clause 10.

3. Third-party access to your personal data

Personal data will be collected, processed and used ether by us or by other companies belonging to the Hettich Group ("affiliated companies").

To process orders, your data may be passed on to service providers supporting us (e.g. shipping, logistics and payment service providers). If we make advance deliveries or payments, e.g. for a purchase made in return for an invoice, we will reserve the right to obtain information on creditworthiness from a credit reporting agency in order to safeguard our legitimate interest.

We will make sure that our affiliated companies and supporting service providers supporting us observe the pertinent statutory rules on data protection and the obligations arising from this privacy statement.

Otherwise no third party will have access to your personal data. In particular, we will neither sell them nor will we utilise them in any other way. Only if we are officially requested or obliged to do so in law will we communicate data to the government authority responsible.

4. Use of cookies

We use cookies for our website. Cookies are small text files that are sent from our web server to your browser when you visit one of our web pages and saved by your browser on your computer. We use "permanent cookies" as well as "session cookies".

The data stored in permanent cookies (stored for a maximum of 12 months) have the purpose of automatically recognising your computer the next time you open one of our web pages and of displaying information geared specifically to your interests.

The data filed in session cookies have the purpose of providing you with unrestricted usage of our services as well as making our web pages as convenient as possible to use while you are visiting our website. Session cookies are deleted as soon as you close your browser.

No personal data are stored in the cookies we use.  We do not use any technologies either that associate information accruing through cookies with your personal data.

Settings in your browser let you yourself determine whether cookies are set and retrieved. In your browser, for example, you can completely deactivate cookies being stored, restrict such to specific web pages or configure your browser so that it automatically notifies you as soon as a cookie is to be set and you request feedback. If you deactivate session cookies you may not be able to use all of the functions provided by our web pages.

5. Web analysis service

We attach importance to optimising our web pages and making them attractive for our visitors. This makes it necessary for us to evaluate our web pages. To do this, we use the services of eTracker GmbH (

eTracker GmbH's technologies collect and store data for marketing and optimisation purposes. From these data, usage profiles are generated under a pseudonym. Cookies can be used for this purpose (for information on the term "cookie", refer to clause 4). Without the explicit consent of the individual concerned, data collected with eTracker technologies are not used for identifying the users of our web pages in person and are not merged with pseudonym bearer's personal data.

You can prevent data from being collected and stored by eTracker GmbH at any time with immediate effect for the future. To do this, click the following button:

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6. Social-media plug-ins

At the moment, we do not use any social-media plug-ins.

7. Data security

We have implemented technical and organisational security measures to protect the data you provide from accidental or deliberate manipulation, loss, destruction or access by unauthorised third parties. In the event of personal data being collected and processed, information will be transferred in encrypted form so as to prevent data from being misused by third parties.
Our security measures are constantly improved in line with technological progress.

8. Deletion

We will delete your personal data once the purpose for collecting them ceases to exist unless statutory obligations prevent us from doing so, such as retention periods stipulated under German commercial or tax law.
If consent has been given, we will delete your data after such is withdrawn or the purpose of giving consent ceases to exist (clause 2 b).

9. Hyperlinks

Our web pages may contain hyperlinks, i.e. electronic cross references making it possible to open the web pages of other companies. Our privacy statement is not applicable to these linked web pages. These linked web pages only fall under the data protection provisions shown there.

10. Right to information and correction

If you have any questions regarding the collection, processing or use of your personal data or would like your data to be corrected, blocked or deleted, please contact:

E-mail: protection(at)
Postal address:
Hettich Holding GmbH & Co. oHG
Attn.: Data Protection Officer
Vahrenkampstrasse 12 – 16
D-32278 Kirchlengern

Effective: April 2016